Return Policy for Anro Productions and Entertainment

At Anro Productions and Entertainment, we strive to provide exceptional services for your Fashion Shows, Weddings, Corporate Events, and other special occasions. Your satisfaction is our top priority, and we understand that unforeseen circumstances may arise. Below is our comprehensive return and cancellation policy:

1. Event Booking Cancellations

  • Cancellation by Client:

    • Cancellations made more than 30 days prior to the event date are eligible for a full refund of the booking amount, minus a 10% administrative fee.

    • Cancellations made between 15 to 30 days before the event will receive a 50% refund of the booking amount.

    • Cancellations made less than 15 days before the event are non-refundable.

  • Cancellation by Anro Productions:

    • In the rare case that Anro Productions and Entertainment cancels your event due to unforeseen circumstances, a full refund will be provided, or we will work with you to reschedule the event at no additional cost.

2. Service Modifications

  • Modifications to booked services (e.g., changes in event details or scope) must be requested at least 14 days prior to the event date. Changes are subject to availability and may incur additional charges.

3. Refunds for Disputes

  • In the unlikely event of a dispute regarding the quality of services rendered, clients must submit a written complaint within 7 days of the event. Our team will review the case and, if deemed valid, provide a partial refund or other resolution as appropriate.

4. Non-Refundable Items

  • Expenses incurred for specific arrangements (e.g., venue bookings, third-party vendors, or custom decorations) are non-refundable if these services have already been paid for or executed on behalf of the client.

5. Payment Policy

  • A deposit of 50% of the total event cost is required to secure your booking. The remaining balance is due 7 days before the event date.

  • Failure to complete payment on time may result in cancellation of your booking, with refunds subject to the terms outlined above.

6. Force Majeure

  • Anro Productions and Entertainment is not liable for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or other unforeseen events. In such cases, we will work with clients to reschedule the event or provide a partial refund, depending on the circumstances.